National Health Insurance Scheme and Civil Servants’ Satisfaction with Health Services in FCT, Abuja Nigeria

Abstract

National health insurance scheme provides a platform for mobilizing revenue for health services and enhances universal health care in Nigeria. In addition, civil servants’ satisfaction with health services under the scheme helps in identifying gaps and provides evidence toward strengthening the scheme. This study assessed enrollees’ (civil servants) knowledge about the National Health Insurance Scheme (NHIS) and satisfaction with health services provided under the scheme. The paper attempted to highlight the importance of NHIS and the attitudes of civil servants towards the scheme in FCT, Abuja Nigeria especially during the ongoing war against covid-19 pandemic and other related diseases. The paper utilized mainly secondary sources through the review of relevant literatures. The paper found that civil servants in FCT, Abuja have sound understanding of the scheme, but the echelon of satisfaction with quality of health services available is not commendable. Therefore, the paper recommends that there is an urgent need to improve on all areas of quality of services to improve satisfaction with care among civil servants in the scheme.