Faculty of Management Sciences

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    Effect Of Service Quality On Customer Loyalty Of Food And Beverages Companies In Kaduna State
    (Nigerian Journal of Management Sciences, 2021-02-02) Abdul-Qadir Ahmed B.; Abubakar Hadiza Saidu; Utomi Queensley
    Service quality in beverage industry is relatively more challenging to measure than in other service industries, in which system and work processes consist of distinct but inter-related tasks. This study is to examine the effect of service quality on customer loyalty of food and beverages companies in Kaduna State. The main objective of this study is to examine the effect of service quality on customer loyalty of food and beverages companies in Kaduna State. The source of data collection for this study was primary source. The method for data analysis was multiple regression. The findings of the study indicate that Interactive Quality is found to have positively and significantly impacted on the customer loyalty at five percent level of significance. The study concludes that interactive quality has impact on customer loyalty of listed food and beverages company in Kaduna. The study recommends that the management of the companies should develop policies that will neutralizes the dominance of one interactive quality against the other and also adopt best international practices in improving service quality in their organizations.
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    Impact Of Ethical Issues On Workplace Deviant Behaviour In Food And Beverages Companies In Kaduna
    (Nigerian Journal of Management Sciences, 2021-02-02) Abubakar Hadiza Saidu; Abdul-Qadir Ahmed B.; Yauri Hafsat Yahaya
    This study assesses the impact of ethical issues on workplace deviant behaviour in Food and Beverages Companies in Kaduna. The Kerjcie and Morgan (1970) Sample size determination table ass used to determine the sample size is 297. The research design was quantitative design. The source of data collection was primary source of data collection. The method of data analysis was multiple regression. The findings of the study show that workplace deviant behaviour in food and beverages organization is found to be insignificant and statistically has a negative effect on performance of Food and Beverages Companies in Kaduna. The study recommends that Firms, management and organizations should pay greater attention to integrity in determining their optimal ethical issues in management by maintaining a work place culture of trust, respect, professionalism to achieve optimal level of performance of their core business operations.