Department of Business Administration

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    How Does Customers’ Satisfaction Affect Business Performance? Evidence From Nigeria
    (Osogbo Journal of Management (OJM), 2017-02-02) Bakare Akeem Adewale; Fetuga Omoshalewa Mariam
    The study examines the impact of customers’ satisfaction on business profitability from Nigeria perspective. The SPSS package was used to analyze the linear regression in order to establish the relationship between the variables involved in the study. The results showed a positive relationship between customers’ retention and profitability which implies that mobile operators need to maximize customer satisfaction in order to influence the extent of loyalty and retention on the products’ patronage. However, this study recommends that mobile operators should not just rely on profit margins as a good indicator of business performance but rather should develop strategies that better capture customers’ perceptions of their service offerings.
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    How Does Pension Funds Impact Stock Market Development? An Empirical Analysis from Nigeria Using ARDL Technique
    (Scientific Research Publishing Inc., 2023-02-02) Sule Yakubu; Muritala Taiwo Adewale; Abubakar Hauwa Lamino; Bakare Akeem Adewale; Wasiu Akintunde Yusuf; Hafsat Olatanwa Afolabi
    The study examined the impact of pension funds on capital market development in Nigeria from 1995-2022 using ex-post facto research design. Data were collected from the Central Bank of Nigeria statistical bulletin and annual report of the pension fund commission. Data were analyzed using descriptive statistics, unit root test and auto regressive lag model (ARDL). The findings show that there is a long run relationship between market capitalization as a ratio of gross domestic product and selected pension fund variables in Nigeria. Also, there is a no long run relationship between all share index as a ratio of gross domestic product and selected pension fund variables in Nigeria. This implies that there is a short run relationship between all share index as a ratio of gross domestic product and selected pension fund variables in Nigeria. Also, pension fund has positive and statistically insignificant implying that the present value of pension contributory fund does not impact positively on its immediate past state. Inflation has positive and significant impact on market capitalization as a ratio of gross domestic product in Nigeria. Also, inflation has negative and insignificant impact on all share index as a ratio of gross domestic product in Nigeria. Pension investment at precious value is positive and as a statistically significant impact on all share index as a ratio of gross domestic product in Nigeria implying that pension fund investment could be used as purchase of share to increase the total share index in the Nigeria for future benefit for the pensioner whose contribution yields greater impact or return for stable future. The study recommended that pension fund administrators in Nigeria should understand that the rate of inflation is dynamic in Nigeria and the value of money is being lost as money is not worth its values in the next five years.