Department of Business Administration

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Impact Of Employee Empowerment On Service Quality- An Empirical Analysis Of The Nigerian Banking Industry
(European Centre for Research Training and Development UK, 2013-02-02) Alabar T. Timothy; Abubakar Hadiza Saidu
Employee empowerment is a very important issues to organizations especially those providing services. This is because the customers and employees are engaged simultaneously in the production of service. The inability of the management to control the service encounter makes the employees responsible for the quality of service delivered to the customers. This practice can directly affect the quality of service. The objective of this study is thus to determine the impact employee empowerment has on service quality in the Nigerian banking industry. The study covered nine branches out of the fifteen branches of First Bank in Kaduna State. This is because the nine branches are within Kaduna State metropolis and so, there was easy access. The sample size consisted of all the staff in the various branches with the exception of contract (in sourcing) staff. The study used primary and secondary data. Questionnaires were distributed to two hundred employees across the branches of First Bank and regression analysis were used to analyse the data. Out of the 200 questionnaires distributed fifteen (15) were not returned. The study found out that employee empowerment has positive and significant impact on service quality. It recommends that First Bank should continue to promote teamwork amongst employees so that every staff irrespective of gender would work towards a common vision of achieving the objectives of the Bank. A more enabling environment for the female employees should also be encouraged so that there will be a balance in enhancing productivity.
Brand Loyalty and Consumers of Northern Noodles Nigeria Limited
(2014-02-02) Abubakar Hadiza Saidu
This paper examines the factors that enhance brand loyalty in Northern Noodles Nigeria Limited. There are several factors that encourage customers to become loyal to either the company or brand they are using but this study focused on three factors which are Product involvement, Perceived quality and Brand trust. Primary data was used for the study. Questionnaires were distributed among 300 respondents in Kaduna State. The study used correlation coefficient analysis to examine the relationship between these focused factors and brand loyalty. Findings reveal that product involvement, perceived quality and brand trust are factors that enhance loyalty to brand. It is recommended that Northern Noodles Nigeria Limited should continue to make their product more unique in order to sustain their consumers and stimulate their involvement, maintain their quality of product and identify ways in which to gain more trust into the hearts of the consumers. Also they should explore more ways in which to improve on other factors that positively impact on customer loyalty to brand in order to help further strengthen brand loyalty towards their offering brand.
Analysis of Theories of Management Relevant to the Marketing Function in Contemporary Times
(European Journal of Business and Management, 2014-02-02) Abubakar Hadiza Saidu
This paper reviews some Management theories namely: the Scientific Management theory, the Classical organizational theory, the Behavioral theory and recent developments in Management theory. The paper analyzed how the theories relate to the Marketing Function as well as review the extent of success achieved by these theories. The paper concludes that though the Management theories help in interpreting the rapidly changing nature of today’s markets, not all have been successful in influencing, interpreting or explaining the marketing functions.
Analysis of Factors Affecting Brand Loyalty of Product among Consumers in Nigeria
(European Journal of Business and Management, 2014-02-02) Abubakar Hadiza Saidu
This study attempts to examine factors affecting brand loyalty of product among consumers in Nigeria. These factors include Customer satisfaction, Product involvement, perceived quality and brand trust that could possibly enhance brand loyalty. In this study, brand loyalty is approached based on previous studies and literature, by building a framework to link the dimensions of brand loyalty and brand involvement and also the factors that enhance both.
Impact of Employee Empowerment on Job Satisfaction in First Bank Nigeria PLC, Nigeria
(European Journal of Business and Management, 2014-02-02) Abubakar Hadiza Saidu
This paper examined the impact employee empowerment has on job satisfaction with specific reference to First Bank of Nigeria PLC. Employee empowerment is instrumental in achieving organizational performance because employees render the service. Investing in them is investing in the improvement of the services provided. The objective of this study is to determine the impact employee empowerment has on job satisfaction in First Bank of Nigeria PLC. The study also investigated the level of job satisfaction between male and female employees. The study covered nine branches out of the fifteen branches of First Bank in Kaduna State. This is because the nine branches are within Kaduna State metropolis and so, there was easy access. The sample size consisted of all the staff in the various branches with the exception of contract (in sourcing) staff. The study used primary and secondary data. Questionnaires were distributed to two hundred employees across the branches of First Bank and fifteen were not returned. Multiple regression analysis was used to analyze the data. The study found out that employee empowerment has positive and significant impact on job satisfaction. It recommends that First Bank should continue to promote teamwork amongst employees so that every staff irrespective of gender would work towards a common vision of achieving the objectives of the Bank. A more enabling environment for the female employees should also be encouraged so that there will be a balance in enhancing productivity.
How Does Customers’ Satisfaction Affect Business Performance? Evidence From Nigeria
(Osogbo Journal of Management (OJM), 2017-02-02) Bakare Akeem Adewale; Fetuga Omoshalewa Mariam
The study examines the impact of customers’ satisfaction on business profitability from Nigeria perspective. The SPSS package was used to analyze the linear regression in order to establish the relationship between the variables involved in the study. The results showed a positive relationship between customers’ retention and profitability which implies that mobile operators need to maximize customer satisfaction in order to influence the extent of loyalty and retention on the products’ patronage. However, this study recommends that mobile operators should not just rely on profit margins as a good indicator of business performance but rather should develop strategies that better capture customers’ perceptions of their service offerings.
Financial Inclusion
(European Journal of Business and Management, 2019-02-02) Abbas Umar Ibrahim; Aderonke Folashade Olasunkanmi
Financial inclusion has become a policy issue and a veritable tool for poverty reduction and the economic growth. This study aims to investigate how so far financial inclusion has benefited the banking sector and its challenges in Nigeria. Data for the study were collected mainly from secondary sources; such as Statistical Bulletins of the Central Bank of Nigeria (C.B.N.) and the National Bureau of Statistics. Data relates to the first and second elements of financial deepening (FDI and FD2), Liquidity ratio (LQR), Loan-to-deposit ratio (LDR), and Gross Domestic Product (GDP) covering a period from 1988 to 2017. The obtained data were analysed using the Ordinary Least Square (OLS) method facilitated with E-views 8 Econometric Software. The result showed that the first and second elements of financial deepening (FDI1 and FD2), and Liquidity ratio (LQR) all have a positive impact on the nation’s economic growth whereas Loan-to-deposit ratio (LDR) does not. Assessment of the first element of financial deepening (FD1) is however insignificant. Also, the extent of the relationship between the dependent and independent variables is very good (about 96%) although a case of autocorrelation is unavoidably present. Again the F- statistic shows a statistical significant relationship hence the null hypothesis is rejected. In conclusion, the study recommended the need to create deposit and borrowing windows at affordable cost to the poor and to the income group erstwhile tagged the ‘not bankable’, financial awareness should be well tailored in all local languages and across suitable platforms, among others.
Impact of E-Banking on the Development of Banking Sector in Nigeria
(International Journal of Managerial Studies and Research (IJMSR), 2019-02-02) Abbas Umar Ibrahim; Cross Ogohi Daniel
Automation through computer network has become a necessity in the world of banking today thus this research work sets out to investigate the impact of electronic banking in the development of Nigerian banking sector. Electronic banking has become a very important and indispensable too1 for the present survival and growth of financial institutions considering the dramatic increase in the number of banks in Nigeria in recent years. The methodology of the study as discussed in Chapter three it comprises of the research and questionnaire design, data collection and data analysis techniques. The Main research question, Research questions and Questions were used in the course of this research work. After a thorough investigation, it was discovered that electronic banking has both negative and positive impact in the Nigerian banking sector. While it has greatly improved service delivery on the positive angle but on the negative side, it is prone to electronic fraud and unauthorized access to information.
Assessing the effect of corporate social responsibility on financial performance of a company
(European Journal of Management Issues, 2019-02-02) Abbas Umar Ibrahim; Okechukwu Umeano
Purpose – to research the effect of the corporate social responsibility (CSR) on the corporate financial performance (CFP) of quoted banks in Nigeria. Design/Method/Research approach. Using data of corporate social responsibility expenditure as a proxy for CSR and the trio of return on assets (ROA), return on equity (ROE), and bank earnings per share (EPS) as a proxy for CFP, regression analysis was conducted. ROA, ROE, and EPS data were collected from the banks’ financial statements for the period 2012 – 2016. Findings. In particular, our analysis and findings suggest that CSR expenditure had no significant effect on all the three proxies of CFP of quoted banks in Nigeria. It supports the arguments in the literature that financial performance alone does not justify expenditure on CSR activities by the quoted Nigerian banks Practical implications. Our results show that there is a need for banks to consider other factors to see if the case for CSR activities exists. If they do not, the banks should stop engaging in these activities to increase the banks’ profitability.
Impact of leadership on organisational performance
(International Journal of Business, Management and Social Research, 2019-02-02) Abbas Umar Ibrahim; Cross Ogohi Daniel
This study surveyed the impact of leadership on the organisational performance of Coca Cola Company in Abuja, the Federal Capital City, Nigeria. The study discovered that leadership on the organizational performance of any given company. The style of leadership a manager adopted has a direct effect on the organizational performance of the employee. The study among others things discovered is that participatory of leadership and delegation of duties enhances the employee performance and attainment of corporate goals and objectives. The study therefore concludes that achievement of organizational goal and objective depends solely on the leadership style an organization adopted. It therefore recommends that, since leadership is one of the basic means used in attainment of organizational goal/objective, every organization should ensure that the right leader man their organization in order to achieve their set goals and or objectives.
Project Failure and Its Influence On the Performance of Construction Firms in Nigeria
(International Journal of Research in Business, Economics and Management, 2019-02-02) Cross Ogohi Daniel; Abbas Umar Ibrahim
The construction industry, which plays an important role with great potentials of economic and national development, is now faced with consistent failure and abandonment of construction projects in Nigeria. This study investigates the underlying factors that lead to projects failure and the influence they have in the construction industry while utilizing a quantitative research approach with a Likert scale of 1-5, where an online questionnaire survey was administered with 81 responses retrieved (66 complete & 16 partially answered). The analysis of the report was carried using Relative importance index (RII) method. The findings rank 12 underlying factors that lead to project failure and abandonment such as Bureaucracy and corruption, lack of proper project planning, poor communication and unrealistic estimation of cost and time of the projects. Furthermore, the findings reveal that these 12 factors are likely to have an influence on the projects in terms of cost and time overrun, wastage and underutilization of manpower and resources, disputes among the parties involved in the project and are likely to lead to the total abandonment of the entire project.
The Effect of Total Quality Management on Project Management
(European Journal of Business and Management, 2019-02-02) Abbas Umar Ibrahim; Cross Ogohi Daniel
This study examined the relationship between total quality management practices on project management. Total quality management has now become an important aspect of management due to increased competition among companies and quality issues associated with company operations; the survival of a business mainly depends upon the quality associated with the product. The objectives of the study are; to establish the impact of TQM on project management; to determine the impact of TQM on organizational performance and sustainability. The total sample sizes of 100 respondents were used for the study. Chi-square was used to test the hypothesis. The findings revealed that there is significant impact of TQM on project management. In conclusions, the implementation of quality management systems has increased the profitability, enhanced sales, increased competitiveness and resulted in acquisition of bigger market share, enhanced service delivery. The following recommendations emanate from the study, there is need for the SON management to implement organizational culture change in the organization, Management commitment to quality need to convey the posture, philosophy and actions that total quality management implementation will receive a higher priority in the organization.
Influence Of Performance Appraisal Management On Employees Productivity
(Global Scientific Journals, 2019-02-02) Cross Ogohi Daniel; Abbas Umar Ibrahim
This study sought to examine the influence of performance appraisal management on employee productivity. The main objective of this study was to examine the ways in which performance appraisal has impacted employee’s performance, to know if Management by Objectives method of performance appraisal enhanced employee productivity in North South Power Company and to find out if feedback, as performance appraisal variable influence. From the findings, the study concluded that there a significant relationship between performance appraisal management and employee productivity. Additionally, feedback definitely has an impact positively on employee productivity. Performance appraisal management should be taken seriously by organizations because it yields good results that will take the company far.
Assessing the Impact of Entrepreneurship Education on the Entrepreneurial Intention of Nigerian Entrepreneurship Students
(Universitas Pendidikan Indonesia, 2019-02-02) Owoyemi Amuda; Umaru Zubairu; Bello Ibrahim; Maitala Faiza
This study investigated the impact of entrepreneurship education on the entrepreneurial intentions (EI) of students enrolled at the Department of Entrepreneurship and Business Studies located in the Federal University of Technology Minna, Nigeria. It employed a cross-section survey design using a questionnaire adapted from Turker & Selcuk (2009). A comparison of the mean EI scores of 82 final-year and 68 second year students revealed that there was no significant difference in entrepreneurial intentions between the two groups of students. This implied that the curriculum of the department needed to be revised, and that a policy of mandating entrepreneurship education at the university level was insufficient to address the alarming youth unemployment problem in Nigeria.
A Systematic Review Of Cryptocurrency Scholarship
(International Journal of Commerce and Finance, 2019-02-02) Isaiah Adeleke; Umaru Mustapha Zubairu; Bilkisu Abubakar; Maitala Faiza; Yakubu Mustapha; Ekanem Ediuku
Purpose – The purpose of this paper was to conduct a systemic review of extant cryptocurrency research in order to identify important features of these studies and to provide directions for future cryptocurrency research. Methodology - The Systematic Quantitative Assessment Technique (SQAT) was used to identify and review relevant peer-reviewed journal articles that investigated various facets of cryptocurrency. Findings – 54 journal articles were identified from 12 high-quality databases. The findings of the review revealed that most of the studies took place in Europe, North America and Asia, while Africa has been largely ignored. The main focus of cryptocurrency articles has been on a call for regulation of cryptocurrency without much work done on how to mitigate its vulnerability to the financing of terrorism and as a tool for money laundering. Finally, most cryptocurrency articles adopted a single research method – survey. There is a need for future studies to combine a variety of methods so as to gain additional insight into the issues of cryptocurrency’s vulnerability, risk identification and mitigation, regulation and acceptability. Research limitations - The use of limited but high quality academic databases means that some articles were not considered for this review. Originality/value – This study is one of the few studies to conduct a systematic review on a phenomenon which has the potential to transform the global financial landscape.
Investigating the Impact of Entrepreneurial Infrastructure Deficit on Firm Growth
(International Journal of Entrepreneurship and Business Development, 2019-02-02) Usman Baba Isah; Zubairu Umaru Mustapha; Mohammed Dokochi; Jaafar Umar; Maitala Faiza
Purpose: This study therefore aims to investigate the impact of EI deficit on firm growth, focusing on the growth of SMEs in Nigeria. Design/methodology/approach: the methods of data collection adopted by the studies (interview, questionnaire and observation Findings: Empirical findings revealed that the availability of physical infrastructure (constant water supply and good road infrastructure) and the non-physical infrastructure (electricity, government policies/programmes, access to financial support services, incubation centers/platforms, business clusters and entrepreneurship training) improves productivity, profitability, sales, number of customers and consistent growth rate of SMEs. Research limitations/implications: This was done through a critical review of extant literature (peer reviewed journal articles) on EI which were obtained from reputable data bases and broken down into two basic components of infrastructure (physical and non-physical infrastructure). Practical implications: The study recommends that government should use fiscal policies to address the economic challenges of SMEs and also invest in the provision of EI facilities to facilitate the growth and development of SMEs in Nigeria
Serving The Poor Through Micro Insurance
(Journal of Business Paradigms, 2019-02-02) Jaafar Umar; Umaru Zubairu; Yakubu Mustapha; maitala Faiza; Bilkisu Abubakar; Muhammad Dokochi
Micro insurance is an approach to serve low-income earners who are quite vulnerable to various risks in the economy. As a result, this paper aimed to systematically review extant micro insurance research and make suggestions for further research based on identified gaps. The study adopted the Systematic Quantitative Assessment Techniques (SQAT) in identifying and analyzing 36 English peer-reviewed journal articles on micro insurance from nine high quality academic databases: Emerald, Elsevier, Springer, Sage, Taylor and Francis, Cambridge, Oxford, MIT and Wiley. The study revealed that most of the articles focused on micro health insurance as well as discussing the general prospects of micro insurance. Most of the articles were empirical in nature, with majority of the studies adopting no theoretical underpinning; the few articles that had theoretical foundations utilized the expected utility theory and prospects theory. A large number of the reviewed studies were conducted in Asia and Africa, whilst none were conducted in Australasia and South America, with surveys and interviews being the most prominent research methods. The significant contribution of this study is that it is a new addition to the micro insurance field, offering insights as to the context of extant micro insurance scholarship, as well as identifying research gaps for future researchers to explore.
The Contribution Of Foreign Aid To The Reduction Of Poverty In Developing Nations?
(International Journal of Social Sciences, 2019-02-02) Nkoyo Ekere; Maitala Faiza
Purpose: This paper seeks to examine the impact of foreign aid in poverty reduction in developing nations. It reviews the positive and negative impacts of aid in lessening poverty in evolving countries and the critical success factors that could serve as a blueprint for developing nations to adopt. Methodology/Approach: The paper employs a critical review of extant scholarship, where empirical evidences on the positive and negative effect of foreign aid carried out from various countries were provided to support the claims of the studies. Findings: The findings give insight into the viability of aid and identified some key critical success factors which comprised of good governance, recipient domestic policies, stringent conditionality of aid and interest of donor countries. Research Implication: This paper provides a blueprint for critical success factors necessary for aid to be an effective tool for lessening poverty in the growing nations. Originality/Value: This paper contributes to the existing article on the efficacy of aid in poverty reduction. It examines the positive and negative impacts of aid and identifies the critical success factors and propose these must be in place to enable growing countries reap the benefits of aid.
Factors affecting budget implementation for successful delivery of primary health care building facilities within Nigerian health sector
(Taylor & Francis, 2019-02-02) Nasamu Gambo; Ibrahim Ibrahim Inuwa; Nuruddeen Usman; Ilias Said; U. S. Shuaibu
ABSTRACT Several studies have attributed high maternal mortality and morbidity rates in rural areas of developing countries including Nigeria to poor budget performance in the provision of primary health care (PHC) facilities. Yet, very little studies focused on the effects of factors affecting budget implementation for the successful delivery of PHC building facilities in the rural areas of Nigeria. Thus, this study assesses the factors affecting budget implementation for successful delivery of PHC building facilities in northern Nigeria. A sample of 317 respondents from a population of 1777 project managers was administered questionnaires through stratified propor tionate random sampling technique. The survey attains 87% valid response rate. Data obtained were analyzed using warp5 PLS-SEM software. The results indicated low effects of factors affect ing budget implementation on the successful delivery of PHC building facilities in northern Nigeria. Similarly, linear relationships exist between budget implementation factors and success ful delivery of PHC building facilities. Moreover, the study provided criteria for assessing the effects of budget implementation factors affecting successful delivery of PHC building facilities in northern Nigeria and other developing countries that are facing similar problems. The study solicited for the improvement on the budget implementation of PHC sector through adequate budget and monitoring bases for mitigating maternal mortality and morbidity rates in the rural areas of developing countries through successful delivery of PHC building facilities.
Effect of Financial Leverage on Firm Value
(European Journal of Business and Management, 2020-02-02) Abbas Umar Ibrahim; AbdulQudus Isiaka
This study examined the effect of financial leverage on firm value with evidence from a sample of selected companies quoted on the Nigerian Stock Exchange. The study adopts a panel data analysis using secondary data obtained from the financial statements of the selected companies over the period 2014-2018. The sample of 18 firms studied was selected through the convenient sampling technique. The level of financial leverage was denominated by long term debt to equity ratio. This work is the first Nigerian study to utilize the Tobin’s q ratio as a proxy of firm value. Other variables proven in literature to be of importance when considering firm value such as Total Asset, Return on Asset and the Number of years for which the firm has been in operation, were utilized as control variables in presenting the Tobin’s Q model of firm valuation. Data obtained were analyzed by E VIEWS to determine the extent of the causal and correlational relationships between the dependent variable and the regressors. The study determined the degree of causality using the Pooled Ordinary Least Squares (POLS), Random Effect Panel Data Model(REM) and Fixed Effect Panel Model(FEM) estimation techniques. The correlation coefficients were estimated using the pairwise correlation matrix to determine the extent to which financial leverage can predict firm value In line with the findings of Akani & Kenn-Ndubuisi (2017); the regression results showed that financial leverage has a significantly negative effect on firm value while the result of the pairwise correlation showed that there is no significant linear relationship between leverage and firm value. The Management of these companies were advised to take less long term debts and instead such firms should consider issuing more equity to reduce the level of financial leverage to thereby attain the optimal capital structure. Financial leverage has proven to be a weak predictor of firm value; hence the management should not rely on the levels of financial leverage to predict future firm value. Future studies may consider the use of a larger sample and a random sample selection method which will group the firms based on their level of capitalization into mid, low and high-capitalization companies so which will help to ascertain the average optimal capital structure for each of the three classes. Finally, future studies can consider a longer time span.