Critical Success Factors & Enterprise Resource Planning Implementation and Organizational Performance

Abstract

The growth of innovativeness and sustainability has increased the need for quality and efficient performance in the information and communication industry. As organizations expand, there is a need to increase the capacity of their data processing unit by administration and synthesing of information within various departments by utilizing Business Management Solution suit called Enterprise Resource Planning (ERP) software. The crux of this study is to identify the relevant factors that can improve organizational performance through ERP system implementation. The hypothesis was drawn and tested using factor analysis and structural equation modeling. Survey method involving the administration of the questionnaire was used to gather data. The result from a sample size of one hundred respondents reveals that critical success factors can have a remarkable influence on ERP business management software suit and organizational performance.